32Red Online UK Casino Review & Bonus

Many online gamblers want to maximize their return by playing at casinos with the best bonuses — especially first deposit bonuses. To determine the best first deposit bonus in the United Kingdom, we ran every online casino’s welcome bonus offer through our custom formula to find the Actual Bonus Value (ABV) if that player deposits £100. You can find 32Red Casino’s results from our ABV100 test below.

32Red Casino has one of the best first deposit bonuses of all 133 UK online casinos we included in our ABV100 test. In fact, if you deposit £100 at 32Red UK — you can expect to see approximately £45 value returned to you which is £60 more than the average online casino in the United Kingdom. This ABV landed 32Red online casino in 2nd place with 5 stars. You could do much worse than 32Red Casino’s first deposit, but you can’t do much better.

Test Results: Bonus Value for a £100 Deposit

Winner: Dream Vegas Casino, ABV100: £53.46
In 2nd place : 32Red Casino, ABV100: £45
Average Bonus Value of £100 first deposit in UK: £-15

Customer service is an important part of every business interaction — even for gamblers at online casinos in the United Kingdom. If you have questions or need help with something from the casino, you want to feel confident in their ability to help and do so in a timely manner. But, how could you effectively measure the quality of customer service for every UK online casino?

Fortunately, we’ve tested the UK online casinos’ customer service and have ranked the best casinos in the United Kingdom based on their results.

How quickly and often does customer service respond to emails at 32Red Online Casino?

32Red online casino did not finish highly in our most recent email support test. In fact, 32Red Casino finished our test with an average reply rate of 80% which was 20% below the average. By not responding to our customer support emails, 32Red Casino saw its total score dip.

32Red Casino’s average email reply time of 41 minutes was better than 3/4 of online casinos in the United Kingdom. 32Red had an email reply time just over 15 hours faster than the UK average. This resulted in 32Red Casino finishing our email support test as one of the fastest and most reliabile casinos.

Test Results – Average Email Response Time

Winner: Vegas Mobile Casino Casino, 7 minutes
In 28th place : 32Red Casino 41 minutes
Average email response time of online casinos in New Jersey: just over 16 hours

Does 32Red offer a live chat?

Does 32Red has a live chat?: Yes
Opening Hours: 24/7

When you’re gambling online, you’ll prefer more game options than less. However, knowing which UK online casion has the best library can be tricky given the options. That’s why we decided to test the game libraries of 32Red Casino and every other UK casino for categories like blackjack, slots, sports betting, and more.

Here are the results for 32Red UK and how well it performed against other casinos in the United Kingdom.

How large and diverse is 32Red casino’s game library?

32Red Casino has one of the larger range of game types in its UK online casino library. In addition to your normal game categories like slots and blackjack, they also have live casino, odds, poker, bingo and horses.

The number of games (595) and variety of categories earned 32Red Online Casino 66th place in our recent online casino game catalog test in the United Kingdom.

32Red Casino has an above average game library and is better than many other the United Kingdom casinos. We know this because we tested 133 UK online casinos, measuring the quality of game selection at each. While far from the best, 32Red Casino’s 595 total games is above the average threshold making it a decent option for your consideration.

Test Results – Which UK online casino has the best game selection?

Winner: Videoslots Casino
Number of Games: 6237
Non-traditional Game Types : live casino, poker and bingo

In 66th place : 32Red
Number of Games: 595
Non-traditional Game Types: live casino, odds, poker, bingo and horses

Average number of online casino games at an UK online casino : 1557 games

If you’re gambling online, you don’t want to invest your time and money playing at a slow loading casino. However, there’s no easy way for someone to test and measure the page load speed of every UK online casino. Thankfully, we tested all the online casinos in the United Kingdom so you don’t have to.

How Fast is 32Red online casino?

When we last tested page load speed in the United Kingdom, 32Red Casino finished just above average. Most gamblers will not notice any issues while gambling at 32Red UK becaue its average load time is still 1.50.

Test Results – Which UK Online Casino is the Fastest?

Winner: Vegas Mobile Casino Casino
Average Page Load Speed : 0.33 seconds

In 34th plats: 32Red casino
Average Page Load Speed : 1.50 seconds

Average page load speed of an UK online casino: 2.95 seconds

Bonus and Promotions Test

For our UK online casino bonus and promotions test, we considered and included both no deposit bonuses and first deposit promotions at each online casino. For the first deposit bonus, we used a standard £100 deposit as the baseline since each casino has its own maximum deposit eligibility for first deposit bonuses.
We call our calculation the Actual Bonus Value (ABV) and it includes different metrics and playthrough requirements depending on the bonus we’re evaluating. The ABV100, for example, looks at the value of a bonus if we deposit £100.
Below are 32Red’s bonus and promotion test results.

32Red UK online casino did not offer a No Deposit Bonus to new players.

First Deposit Bonus Type: Match
Minimum Deposit Amount: £10
Actual Bonus Value for a £100 First Deposit: £45
ABV100 First Deposit Rank: 2 out of 133
ABV100 First Deposit Stars: 5 out of 5 stars

32Red UK online casino did not offer Free Spins as part of its welcome bonus package.

We then combined the value of 32Red’s no deposit bonus, first deposit bonus (£100), and available free spins to create a complete overview of the value of 32Red UK online casino’s welcome bonus.

Actual Value of Total Welcome Bonus Package: £45
Welcome Bonus Rank: 2 out of 133
Welcome Bonus Stars: 5 out of 5

Customer Support Test

For our online casino customer support test in the United Kingdom, we considered the speed and responsiveness of each casino’s online support via email and live chat. These two tests in addition to live chat availability (hours of operation), were used to determine the total rankings and stars awarded to each UK online casino.
Below are 32Red’s results for the email and live chat customer service tests as well as its overall ranking relative to all the United Kingdom online casinos we tested.

Email Reply Time: 41 minutes
Email Test Ranking: 28 out of 133
Email Support Stars: 4.5 out of 5

Live Chat Operating Hours: 24/7

Casino Game Library Test

In our online casino game library test for the United Kingdom, we focused on the total number of games available as well as the categorical variance of each casino’s library.
For example, did the casino offer poker? Did it have sports betting? How many online slots does it currently have available?
By combining the breadth and depth of UK online casino’s game library, we believe we can provide an accurate answer to “which online casino in the United Kingdom has the best game selection?”
Below is 32Red’s results in our game selection test and how it compared to every UK online casino we tested.

Total Number of Casino Games: 595
Total Number of Game Types: 6, live casino, odds, poker, bingo and horses
Casino Game Selection Ranking: 66 out of 133
Casino Game Selection Stars: 5 out of 5

Online Casino Speed Test

In our online casino game library test for the United Kingdom, we focused on the total number of games available as well as the categorical variance of each casino’s library.
For example, did the casino offer poker? Did it have sports betting? How many online slots does it currently have available?
By combining the breadth and depth of UK online casino’s game library, we believe we can provide an accurate answer to “which online casino in the United Kingdom has the best game selection?”
Below is 32Red’s results in our game selection test and how it compared to every UK online casino we tested.

Average Load Time: 1.5 seconds
Online Casino Speed Ranking: 34 out of 133
Online Casino Speed Stars: 3.5 out of 5

Total Ranking of 32Red UK online casino

When calculating the total ranking for 32Red we considered its scores and star ratings for each of the individual casino tests. By combining 32Red’s scores, we can compare its results against all the other UK online casinos to determine which online casino is the best in the United Kingdom.

Test points based on 32Red’s rankings (the lower the better):
Bonus and Promotions: 52 points
Customer Support: 23 points
Game Selection: 66 points
Casino Speed: 34 points
Total: 4.54 points
Ranking compared to other UK online casinos: 95 out of 133 casinos

Stars based on 32Red’s test results: Bonus and Promotions: 1,0 out of 5
Customer Support: 4.5 out of 5
Game Selection: 5 out of 5
Casino Speed: 3.5 out of 5
Average: 3.025 out of 5 (displayed as 4 stars in reviews and top lists)
Star ranking compared to other UK online casinos: 97 out of 133

Our overall ranking of 32Red casino includes both points and stars which we weight equally. If a casino is tied, we use points as the deciding factor to determine which UK online casino is best. 32red.com’s total ranking is 6 out of 133 UK online casinos.