HeySpin Casino Online UK Casino Review & Bonus

We tested the welcome bonuses at each of the 133 legal UK online casinos to see which had the best bonus for new players. Our test used a custom metric (Actual Bonus Value) which we created to measure the value of bonuses when depositing £100. Below are HeySpin Casino’s results in our ABV100 test.

The welcome bonus from HeySpin UK online casino had a negative actual bonus value (ABV) in our ABV100 test — meaning players stand a high chance of losing more than their £100 first deposit. We found that its bonus was actually valued around -£2.43.

– 21 Casino: They won our max value test and have the largest welcome bonus offer in the United Kingdom.
– 21 Casino: For players looking to make a more reasonable first deposit (£100), this is the casino for you.

HeySpin UK finished our most recent promotions test in 74th place out of 133 online casinos. This test assumes a £100 first deposit and includes all wagering requiremetns and other terms outlined by the casino. An ABV of -£2.43 is -£28.57 less than the the United Kingdom state average and leaves HeySpin Casino near the bottom of all tested casinos. We would recommend looking at alternative casinos if you value bonuses strongly.

Visit our bonus top list page to review our entire list and find out who has the best first deposit bonus in the United Kingdom.

Test Results: Bonus Value for a £100 Deposit

Winner: 21 Casino Casino, TBV100: £61.71
In 74th place : HeySpin Casino, TBV100: -£2.43
Average Bonus Value of £100 first deposit in UK: -£31

See HeySpin UK Online Casino full test results here.

Customer service is an important, but oft forgotten, consideration for online casino players in the United Kingdom. It’s critical to know that the casino you’re playing at has fast and reliable customer service in case you ever actually need it. However, it’s hard for players to measure the quality of service across 133 online casinos.

That’s why we decided to test every online casino in the United Kingdom to measure how fast and often they respond to email and Live Chat questions.

How quickly and often does customer service respond to emails at HeySpin Online Casino?

HeySpin Casino had a below-average showing in our most recent email support test. Actually, HeySpin only replied to 0% of our emails which was 100% below the average response rate of all casinos we tested. HeySpin Casino’s total customer service ranking was impacted by its inability to respon to our emails.

In our customer suppor test, HeySpin UK responded to our emails in an average time of [EMAIL-REPLY-TIME]. This resulted in a below-average score for HeySpin Casino and was just over 17 hours below the average response time.

There are several other UK online casinos with higher rated email customer support to consider instead of HeySpin Casino.

Test Results – Average Email Response Time

Winner: Vegas Mobile Casino Casino, 7 minutes
In 93rd place : HeySpin Casino
Average email response time of online casinos in New Jersey: just over 17 hours

Does HeySpin offer a live chat?

Does HeySpin has a live chat?: Yes
Opening Hours: 7 days a week 08:00 – 00:00 BST

See HeySpin UK Online Casino full test results here.

Most people would agree that having options when it comes to games at an online casino is better than not. Unfortunately, most gamblers don’t have the time or energy to count and compare all the game libraries for each the United Kingdom online casino. That’s why we decided to test the game library of HeySpin Casino and other the United Kingdom online casinos for categories like slots, sports betting, roulette, and blackjack.

Below are the results of HeySpin UK in our the United Kingdom casino game selection test.

How large and diverse is HeySpin casino’s game library?

HeySpin UK has gambling options in many familiar casino categories like slots and roulette, but it is lacking variety outside the traditional gaming types. For example, HeySpin UK doesn’t have live casino, odds, livebetting, fantasy sports, bingo or horses available to its players while other competing casinos do.

The variety and size of HeySpin Casino’s library of games earned it a ranking of 117th place out of 133 UK casinos in our game selection test.

HeySpin UK had one of the worst results in our recent UK online casino game library test. HeySpin Casino’s 1657 games were [AVERAGE-TOTAL-GAMES minus TOTAL-GAMES] games below the UK state average.

Test Results – Which UK online casino has the best game selection?

Winner: Videoslots Casino
Number of Games: 6237 games
Non-traditional Game Types : live casino, livebetting, poker and bingo

In 117th place : HeySpin
Number of Games: 1657 games
Non-traditional Game Types: poker

Average number of online casino games at an UK online casino : 1574 games

See HeySpin UK Online Casino full test results here.

Most onlne gamblers will agree that a slow loading webpage would hurt their experience. Unfortunately, it’s not easy for you to track and measure the page load speed at every UK online casino. Lucky for you, our team tested the load tiems for every online casino in the United Kingdom to see which was the fastest.

How Fast is HeySpin online casino?

HeySpin Casino finished near the bottom in our page load speed test for the United Kingdom online casinos. Its average load time was 3.40 in our test which was below the average load time of 3.01.

If you prioritize speed and user experience while gambling online, you may want to find an UK online casino that ranked higher in our page load test.

See HeySpin UK Online Casino full test results here.

Test Results – Which UK Online Casino is the Fastest?

Winner: Vegas Mobile Casino Casino
Average Page Load Speed : 0.33 seconds

In 97th plats: HeySpin casino
Average Page Load Speed : 3.40 seconds

Average page load speed of an UK online casino: 3.01 seconds

Bonus and Promotions Test

For our UK online casino bonus and promotions test, we considered and included both no deposit bonuses and first deposit promotions at each online casino. For the first deposit bonus, we used a standard £100 deposit as the baseline since each casino has its own maximum deposit eligibility for first deposit bonuses.
We call our calculation the Actual Bonus Value (ABV) and it includes different metrics and playthrough requirements depending on the bonus we’re evaluating. The ABV100, for example, looks at the value of a bonus if we deposit £100.
Below are HeySpin’s bonus and promotion test results.

HeySpin UK online casino did not offer a No Deposit Bonus to new players.

First Deposit Bonus Type: Match + Bonus spins
Minimum Deposit Amount: £20
Actual Bonus Value for a £100 First Deposit: -£2.43
ABV100 First Deposit Rank: 74 out of 133
ABV100 First Deposit Stars: 1.5 out of 5 stars

Number of Bonus Spins: 25
Max RTP of Bonus Spins: 92.05%
Wagering Requirement of Bonus Spins: 35x
Actual Value of Bonus Spins (ABVBS): -£0.21

We then combined the value of HeySpin’s no deposit bonus, first deposit bonus (£100), and available bonus spins to create a complete overview of the value of HeySpin UK online casino’s welcome bonus.

Actual Value of Total Welcome Bonus Package: -£2.43
Welcome Bonus Rank: 75 out of 133
Welcome Bonus Stars: 1.5 out of 5

Customer Support Test

For our online casino customer support test in the United Kingdom, we considered the speed and responsiveness of each casino’s online support via email and live chat. These two tests in addition to live chat availability (hours of operation), were used to determine the total rankings and stars awarded to each UK online casino.
Below are HeySpin’s results for the email and live chat customer service tests as well as its overall ranking relative to all the United Kingdom online casinos we tested.

Email Reply Time:
Email Test Ranking: 93 out of 133
Email Support Stars: 1 out of 5

Live Chat Operating Hours: 7 days a week 08:00 – 00:00 BST

Casino Game Library Test

In our online casino game library test for the United Kingdom, we focused on the total number of games available as well as the categorical variance of each casino’s library.
For example, did the casino offer poker? Did it have sports betting? How many online slots does it currently have available?
By combining the breadth and depth of UK online casino’s game library, we believe we can provide an accurate answer to “which online casino in the United Kingdom has the best game selection?”
Below is HeySpin’s results in our game selection test and how it compared to every UK online casino we tested.

Total Number of Casino Games: 1,657
Total Number of Game Types: 1, poker
Casino Game Selection Ranking: 66 out of 133
Casino Game Selection Stars: 3.8 out of 5

Online Casino Speed Test

In our online casino game library test for the United Kingdom, we focused on the total number of games available as well as the categorical variance of each casino’s library.
For example, did the casino offer poker? Did it have sports betting? How many online slots does it currently have available?
By combining the breadth and depth of UK online casino’s game library, we believe we can provide an accurate answer to “which online casino in the United Kingdom has the best game selection?”
Below is HeySpin’s results in our game selection test and how it compared to every UK online casino we tested.

Average Load Time: 3.40 seconds
Online Casino Speed Ranking: 97 out of 133
Online Casino Speed Stars: 2 out of 5

Total Ranking of HeySpin UK online casino

When calculating the total ranking for HeySpin we considered its scores and star ratings for each of the individual casino tests. By combining HeySpin’s scores, we can compare its results against all the other UK online casinos to determine which online casino is the best in the United Kingdom.

Test points based on HeySpin’s rankings (the lower the better):
Bonus and Promotions: 52 points
Customer Support: 109 points
Game Selection: 66 points
Casino Speed: 97 points
Total: 128.85 points
Ranking compared to other UK online casinos: 95 out of 133 casinos

Stars based on HeySpin’s test results: Bonus and Promotions: 1 out of 5
Customer Support: 1 out of 5
Game Selection: 3.8 out of 5
Casino Speed: 2 out of 5
Average: 2.1 out of 5 (displayed as 2.225 stars in reviews and top lists)
Star ranking compared to other UK online casinos: 97 out of 133

Our overall ranking of HeySpin casino includes both points and stars which we weight equally. If a casino is tied, we use points as the deciding factor to determine which UK online casino is best. heyspin.com’s total ranking is 137 out of 133 UK online casinos.