Play Frank Casino Online UK Casino Review & Bonus

Many online gamblers want to maximize their return by playing at casinos with the best bonuses — especially first deposit bonuses. To determine the best first deposit bonus in the United Kingdom, we ran every online casino’s welcome bonus offer through our custom formula to find the Actual Bonus Value (ABV) if that player deposits £100. You can find Play Frank Casino’s results from our ABV100 test below.

Play Frank online casino tested poorly in our ABV100 test, earning a negative score on a £100 first deposit. Play Frank Casino’s welcome bonus was actually valued at -£9.26 in our test.

– Largest Welcome Bonus Value: 21 Casino had the largest bonus value of any UK online casino that we tested.
– 21 Casino: If you only deposited £100, this casino would provide the best expected return on that first deposit.

Play Frank Casino earned 89th place in our most recent first deposit bonus test with a bonus value of -£9.26. This value is based on a £100 first deposit and considers all wagering requirements listed in the bonus’s Terms & Conditions. Play Frank UK did not have one of the best results, but it was still above the bottom 25% of online casinos in the United Kingdom. All in all, Play Frank Casino does not have an inspiring first deposit bonus.

Instead, we would recommend choosing an UK online casino from our casino bonus top list that ranks in the top 50% or higher.

Test Results: Bonus Value for a £100 Deposit

Winner: 21 Casino Casino, TBV100: £61.71
In 89th place : Play Frank Casino, TBV100: -£9.26
Average Bonus Value of £100 first deposit in UK: -£29

See Play Frank UK Online Casino full test results here.

Customer service is an important part of every business interaction — even for gamblers at online casinos in the United Kingdom. If you have questions or need help with something from the casino, you want to feel confident in their ability to help and do so in a timely manner. But, how could you effectively measure the quality of customer service for every UK online casino?

Fortunately, we’ve tested the UK online casinos’ customer service and have ranked the best casinos in the United Kingdom based on their results.

How quickly and often does customer service respond to emails at Play Frank Online Casino?

Play Frank online casino did not finish highly in our most recent email support test. In fact, Play Frank Casino finished our test with an average reply rate of 0% which was 100% below the average. By not responding to our customer support emails, Play Frank Casino saw its total score dip.

Play Frank Casino answered our email support questions in an average of in our last customer service test. This response time earned Play Frank Casino 93rd place and was just over 17 hours slower than the average UK online casinos.

We believe email support is important — so, we’d recommend lookiing into other higher-rated casinos with better email support.

Test Results – Average Email Response Time

Winner: Vegas Mobile Casino Casino, 7 minutes
In 93rd place : Play Frank Casino
Average email response time of online casinos in New Jersey: just over 17 hours

Does Play Frank offer a live chat?

Does Play Frank has a live chat?: Yes
Opening Hours: 7 days a week 08:00 – 00:00 BST

See Play Frank UK Online Casino full test results here.

When you’re gambling online, you’ll prefer more game options than less. However, knowing which UK online casion has the best library can be tricky given the options. That’s why we decided to test the game libraries of Play Frank Casino and every other UK casino for categories like blackjack, slots, sports betting, and more.

Here are the results for Play Frank UK and how well it performed against other casinos in the United Kingdom.

How large and diverse is Play Frank casino’s game library?

Play Frank UK has a selection of traditional casino games like roulette, blackjack, and slots — but it lacks in variety compared to many other online casinos in the United Kingdom. If you’re interested in playing live casino, odds, livebetting, fantasy sports or horses, you’ll need to find another UK online casino because Play Frank Casino did not offer it as of our last test.

This variety and the total library size of Play Frank Casino’s catalog earned it a 104th place finish in our UK online casino game library test.

Play Frank UK tested poorly in our latest evaluation of game libraries in the United Kingdom. Play Frank UK finished our evaluation with a total of 1152 games in its catalog which was good for [GAME-SELECTION-RANK-STYLE2] place out of 133 casinos tested.

Test Results – Which UK online casino has the best game selection?

Winner: Videoslots Casino
Number of Games: 6237 games
Non-traditional Game Types : live casino, livebetting, poker and bingo

In 104th place : Play Frank
Number of Games: 1152 games
Non-traditional Game Types: poker and bingo

Average number of online casino games at an UK online casino : 1573 games

See Play Frank UK Online Casino full test results here.

If you’re gambling online, you don’t want to invest your time and money playing at a slow loading casino. However, there’s no easy way for someone to test and measure the page load speed of every UK online casino. Thankfully, we tested all the online casinos in the United Kingdom so you don’t have to.

How Fast is Play Frank online casino?

Play Frank Casino’s average page load time was 2.40 which is fast enough to not hinder your gambling experience. Its average load time was 2.40 which is below the UK state average of 3.05.

If you’re looking for the most optimal gambling experience from a speed perspective, you should consider one of the faster online casinos in the United Kingdom.

See Play Frank UK Online Casino full test results here.

Test Results – Which UK Online Casino is the Fastest?

Winner: Vegas Mobile Casino Casino
Average Page Load Speed : 0.33 seconds

In 72nd plats: Play Frank casino
Average Page Load Speed : 2.40 seconds

Average page load speed of an UK online casino: 3.05 seconds

Bonus and Promotions Test

For our UK online casino bonus and promotions test, we considered and included both no deposit bonuses and first deposit promotions at each online casino. For the first deposit bonus, we used a standard £100 deposit as the baseline since each casino has its own maximum deposit eligibility for first deposit bonuses.
We call our calculation the Actual Bonus Value (ABV) and it includes different metrics and playthrough requirements depending on the bonus we’re evaluating. The ABV100, for example, looks at the value of a bonus if we deposit £100.
Below are Play Frank’s bonus and promotion test results.

Play Frank UK online casino did not offer a No Deposit Bonus to new players.

First Deposit Bonus Type: Match + Bonus spins
Minimum Deposit Amount: £20
Actual Bonus Value for a £100 First Deposit: -£9.26
ABV100 First Deposit Rank: 89 out of 133
ABV100 First Deposit Stars: 1.0 out of 5 stars

Number of Bonus Spins: 50
Max RTP of Bonus Spins: 92.05%
Wagering Requirement of Bonus Spins: 35x
Actual Value of Bonus Spins (ABVBS): -£0.41

We then combined the value of Play Frank’s no deposit bonus, first deposit bonus (£100), and available bonus spins to create a complete overview of the value of Play Frank UK online casino’s welcome bonus.

Actual Value of Total Welcome Bonus Package: -£9.26
Welcome Bonus Rank: 89 out of 133
Welcome Bonus Stars: 1 out of 5

Customer Support Test

For our online casino customer support test in the United Kingdom, we considered the speed and responsiveness of each casino’s online support via email and live chat. These two tests in addition to live chat availability (hours of operation), were used to determine the total rankings and stars awarded to each UK online casino.
Below are Play Frank’s results for the email and live chat customer service tests as well as its overall ranking relative to all the United Kingdom online casinos we tested.

Email Reply Time:
Email Test Ranking: 93 out of 133
Email Support Stars: 1.0 out of 5

Live Chat Operating Hours: 7 days a week 08:00 – 00:00 BST

Casino Game Library Test

In our online casino game library test for the United Kingdom, we focused on the total number of games available as well as the categorical variance of each casino’s library.
For example, did the casino offer poker? Did it have sports betting? How many online slots does it currently have available?
By combining the breadth and depth of UK online casino’s game library, we believe we can provide an accurate answer to “which online casino in the United Kingdom has the best game selection?”
Below is Play Frank’s results in our game selection test and how it compared to every UK online casino we tested.

Total Number of Casino Games: 1,152
Total Number of Game Types: 2, poker and bingo
Casino Game Selection Ranking: 66 out of 133
Casino Game Selection Stars: 2.0 out of 5

Online Casino Speed Test

In our online casino game library test for the United Kingdom, we focused on the total number of games available as well as the categorical variance of each casino’s library.
For example, did the casino offer poker? Did it have sports betting? How many online slots does it currently have available?
By combining the breadth and depth of UK online casino’s game library, we believe we can provide an accurate answer to “which online casino in the United Kingdom has the best game selection?”
Below is Play Frank’s results in our game selection test and how it compared to every UK online casino we tested.

Average Load Time: 2.40 seconds
Online Casino Speed Ranking: 72 out of 133
Online Casino Speed Stars: 3 out of 5

Total Ranking of Play Frank UK online casino

When calculating the total ranking for Play Frank we considered its scores and star ratings for each of the individual casino tests. By combining Play Frank’s scores, we can compare its results against all the other UK online casinos to determine which online casino is the best in the United Kingdom.

Test points based on Play Frank’s rankings (the lower the better):
Bonus and Promotions: 52 points
Customer Support: 106 points
Game Selection: 66 points
Casino Speed: 72 points
Total: 74.33 points
Ranking compared to other UK online casinos: 95 out of 133 casinos

Stars based on Play Frank’s test results: Bonus and Promotions: 1.0 out of 5
Customer Support: 1 out of 5
Game Selection: 2.0 out of 5
Casino Speed: 3 out of 5
Average: 2.33125 out of 5 (displayed as 2.33125 stars in reviews and top lists)
Star ranking compared to other UK online casinos: 97 out of 133

Our overall ranking of Play Frank casino includes both points and stars which we weight equally. If a casino is tied, we use points as the deciding factor to determine which UK online casino is best. playfrank.com’s total ranking is 98 out of 133 UK online casinos.