Big5 Casino – Review

Big5 Casino - Bonus, Promos, and Free Spins

3 out of 5 stars

We checked the first deposit bonus at every site to see where your money goes the furthest.

The TBV formula measures the average payoff on first deposits after wagering is met, from the minimum to the maximum deposit you can make.

Below is Big5 Casino’s performance.

We found the $100 first-deposit bonus at Big5 Casino yields a negative TBV, as the required wagering greatly exceeds the deposit. Big5 Casino offered a welcome bonus value of -$4.93.

• MetaSpins Casino: If you want the biggest welcome bonus value, they finished first in our max bonus test.
• Betblast Casino: At the $100 level, they were our winner for first-deposit bonus value.

Big5 Casino – Live Chat and Email Customer Support

1 out of 5 stars

Customer service is an important, but oft forgotten, consideration for online casino players. It’s important your casino answers fast and doesn’t fail you when you need help. Comparing customer care across 158 online casinos is anything but easy.

We assess response times and support quality so you can make a confident choice.

Big5 Casino - Slots and Other Casino Games

2 out of 5 stars

Most folks prefer a range of games—spinning one slot nonstop isn’t ideal. Trying all the games at every online casino to find the best option is a big ask.

That's why we decided to measure Big5 Casino's game library for volume and variety of gambling options like sports betting, live dealer games, slots, blackjack, and roulette.

Continue to the next section to see Big5 Casino’s game library score.

How large and diverse is Big5 Casino casino’s game library?

At Big5 Casino, players get access to a wide range of game types. At the time we checked, the game types on offer were: live casino, odds and livebetting.

Its 2,900-game catalog and range of titles put Big5 Casino at 128th out of 158.

Our game library rankings put Big5 Casino among the lowest for variety and selection. Big5 Casino offers 2,900 games—well short of SpinsUP Casino, our winner at 17,507.

Big5 Casino - Website Speed and UX

3.5 out of 5 stars

You don’t want to fight a slow site while you’re trying to play. It’s difficult to measure how fast an online casino is compared to the field. We timed how long pages take to load at each casino and ranked the outcomes to flag the slowest.

How Fast is Big5 Casino?

Big5 Casino ranked above average in 24th place but was closer to the middle of the pack in our page load speed test for online casinos. With 3.0 seconds as the average, you’re unlikely to wait long, but it’s shy of the fastest group.

Big5 Casino - All Test Results

Compilation of all casino tests and calculations for rankings.

Bonus and Promotions Test.

We evaluated bonuses and promos at every casino, counting both no-deposit deals and first-deposit offers. To compare fairly, we used a $100 first deposit baseline due to differences in max bonus eligibility.

We rely on TBV, our Theoretical Bonus Value, which adjusts metrics and playthrough needs for each bonus. With TBV100, we check the bonus on a $100 deposit, whereas TBVMAX uses the top allowable deposit.

These are the headline results from Big5 Casino’s bonus and promo testing.

Big5 Casino isn’t offering a No Deposit Bonus to first-time players.

• First Deposit Bonus Type: Match + Freespins
• Minimum Deposit Amount:
• Theoretical Bonus Value for a $100 First Deposit: -$4.93
• TBV100 First Deposit Rank: 62nd out of 158
• TBV100 First Deposit Stars: 3 out of 5 stars

• Number of Bonus Spins: 125
• Max RTP of Bonus Spins: 0 %
• Wagering Requirement of Bonus Spins: 40 x
• Theoretical Value of Bonus Spins (TBVBS): -$2.43

To measure Big5 Casino’s welcome value, we combined Big5 Casino’s no deposit bonus, the $100 first deposit bonus, and any free spins.

On our latest review, Big5 Casino did not list an active welcome bonus.

Customer Support Test

We assessed if support channels include email, phone, and live chat, and the agent availability window. We used the results to rank casinos, giving a clear view of how their support compares to others.

Below is Big5 Casino’s customer service scorecard along with its overall place in our rankings.

• Big5 Casino lacked a working customer service phone number.
• There’s no live chat support on Big5 Casino currently.
• Email Support: [email protected]

Our methodology for Big5 Casino weighed support options (phone, email, live chat) and their coverage hours.

• Customer Support Rank: 43rd out of 158
• Customer Support Stars: 1 out of 5 stars

Game selection Test

In our selection review, we tracked the number of games and categories per casino—slots, poker, roulette, live betting, and more.

We use both library breadth and depth so we can confidently answer which online casino has the best game selection.

Below is the breakdown of Big5 Casino’s game selection and how it fares against every casino we analyzed.

• Total Number of Casino Games: 2,900
• Total Number of Game Types: 3 - live casino, odds and livebetting
• Casino Game Selection Ranking: 128th out of 158
• Casino Game Selection Stars: 2 out of 5 stars

Online Casino Speed Test

Our speed metric is the average of load times across several essential pages per casino.

Averaging pages like the homepage and customer support page gives a good idea of how quickly Big5 Casino is overall.

By timing the homepage, slots, and promotions pages and averaging them, we see how fast Big5 Casino loads for players.

• Average Load Time: 3 seconds
• Online Casino Speed Ranking: 24th out of 158
• Online Casino Speed Stars: 3.5 out of 5 stars

Online Casino Total Ranking Test

We calculated Big5 Casino’s overall ranking by weighting its scores and star ratings across the tests.

Below is a breakdown of how well Big5 Casino performed overall against all other online casinos. By combining all of Big5 Casino’s scores, we can check it against the pack to find the market leader.

• Bonus and Promotions: 62nd out of 158
• Customer Support: 43rd out of 158
• Game Selection: 128th out of 158
• Casino Speed: 24th out of 158
• Ranking compared to other online casinos: 138th out of 158

Stars based on Big5 Casino’s test results:

• Bonus and Promotions: 3 out of 5 stars
• Customer Support: 1 out of 5 stars
• Game Selection: 2 out of 5 stars
• Casino Speed: 3.5 out of 5 stars
• Average: 2.4 out of 5 stars

Points and stars carry equal weight in Big5 Casino’s overall ranking. If it’s a dead heat, points decide who comes out on top.

Big5 Casino is currently 138th overall, out of 158 tested online casinos.